Design principle: effective listening through reflective questioning  “Empathy is at the core of UX design.”

#EmpathyCircles: The best #Empathy building practice.  http://www.empathycircle.com

 

by David Hall

Empathy is at the core of UX design. But sometimes the fear of the unexpected and own presumptions win over the ability to listen effectively. In this article, experienced product designer David Hall discusses what’s behind effective listening and how to obtain accurate answers from users.

Read the full article at: uxmag.com