The most intelligent organizations are overcoming battlegrounds and silos to maximize their return on customer intelligence. They’re insisting on the “dog wagging the tail” by instilling customer experience context for all actions and decisions company-wide. They’re applying customer intelligence to innovate the full customer experience “bundle”. And they’re equipping organizational learning by sharing, showing actionable patterns, focusing on what customers are trying to get done, and being proactive in enabling customers to love the company. .

Source: clearactioncx.com

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There has never been a better year to look at the work of Kazimir Malevich, a pioneer of abstract art often seen as the greatest Russian painter of the twentieth century. ‘Malevich: Revolutionary of Russian Art’, first shown in the Stedelijk Museum Amsterdam, and now at London’s Tate Modern, is the most comprehensive exhibition of his work ever.

Source: www.nybooks.com

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